The ‘Internet of Things’ (IoT) refers to the billions of physical devices around the world that are currently connected to the internet. How can insurance companies utilise IoT to help better assess risk and enhance customer experience?
The development and endorsement of the Australian COVIDSafe app, the government’s initial form of tracing COVID-19 infections, received a mixed response from citizens and heightened the conversation around data privacy. In late-2021, Dr. Dapeng Liu, lecturer at the School of Information Systems and Technology Management at UNSW, hosted a Virtual Insights session, where he presented a model framework to explore the risk beliefs and trust concerns regarding the use of digital contact tracing by citizens, specifically with COVIDSafe.
With an evolving superannuation landscape, the time is right for superannuation trustee entities to use a more integrated risk-based capital management framework to enhance long-term member outcomes.