Cost of Consumer Expectation

'Community standards and expectations’ has emerged as one of the game-changing phrases in the Australian financial services sector. Whilst not a legislated term, the idea is that financial service companies (including insurers) need to align their business model with what consumers expect and not just the letter of the law.

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Education Update

The new Education Program explained

The Actuaries Institute is now in the implementation phase of changes to it's Education Program. Education Strategy Project Manager Jenny Lyon outlines the reasons for the changes and progress to date, and reminds Members to be in touch with feedback and questions.

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""...those who can master the subtle nuances of the fine art of “soft power” will be much more effective in influencing others.""
Milton Lim
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