Return to work prediction models are often statistically heavy models focusing on objective demographic and medical data; one IDSS 2019 presentation explored how a screening process that focused more on psychology and social risks could improve claim outcomes.
Choice, dignity and quality of life: three essential values for ‘customer centricity’ and better outcomes for people impacted by injury and disability. How we uphold these values was passionately debated at IDSS 2019.
The insurance industry’s most serious threats – societal megatrends, disruptive technology advancements, and intensifying competition from new and traditional players – also hold the greatest potential for its growth and transformation.
Simon Lim reflects on the use of AI in insurance and suggests a practical framework for assessing AI models and managing risks.
