'Community standards and expectations’ has emerged as one of the game-changing phrases in the Australian financial services sector. Whilst not a legislated term, the idea is that financial service companies (including insurers) need to align their business model with what consumers expect and not just the letter of the law.
From "excitedly finding 'smoking guns' in emails" to getting "requests for interviews from 4-Corners within 24 hrs", Estelle Pearson and Tony Coleman share their unique insights into the HIH Royal Commission, drawing lessons for today.
Just in This Month
by Andrew Ngai