consumer trust

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Cost of Consumer Expectation

'Community standards and expectations’ has emerged as one of the game-changing phrases in the Australian financial services sector. Whilst not a legislated term, the idea is that financial service companies (including insurers) need to align their business model with what consumers expect and not just the letter of the law.

Highlights

Trust me, I’m a computer model

“Letting the ATO link to other datasets may feel a little ‘big brother’ but it makes filling out my tax return massively simpler,” writes Hugh Miller as he considers the importance of trust in increasingly advanced use of data and models.