Investment Ideas: Digitisation
We’re witnessing a historic democratisation of data and AI capability.
So says Zilinka Jiang in our latest instalment of Investment Ideas. In Digitisation, Zilinka sits down with hosts Jan Swinhoe and Douglas Isles to discuss the transformative potential of AI.
Key areas discussed include:
- Practical applications in business, including how Telstra has improved customer service by using AI to help call centre agents quickly access relevant information.
- The value of AI as a personal productivity tool, particularly as a coach for decision-making and communication
- The importance of approaching AI with experimentation rather than anxiety
- How AI can enhance investment management, from processing large volumes of data to identifying patterns in customer complaints
About the guest speaker
Zilinka Jiang
Zilinka is a Data Science Executive at Quantium. Zilinka has successfully led dynamic projects in telecommunications, retail, and finance, creating value through AI and data-driven transformations. With a passion for nurturing talent, she has guided global teams and established data science practices while supporting the career development of over 100 data scientists. Zilinka was recently awarded the Actuaries Institute’s Women Leaders in AI/Data Science Scholarship to complete studies at the Stanford Business School.
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